Pick Your AI Team. We Set It Up.

Three. The Starter Team has 3 agents: Giavanna, Your AI Front Desk, as the lead agent, plus The Inbox Agent and The Follow-Up Agent. The Growth Team has 6 agents: everything in Starter, plus The Nurture Agent, The Reviews & Report Agent and The Social Media Agent. The Lead Team has 3 agents for lead generation and intake: The Lead Capture Agent as the lead agent, plus The Qualifier Agent and The Router Agent.

Yes. We offer two build packages: the Fully Built CRM, a CRM built for you in HighLevel, and the Brand-New Automated Website, a new site wired to your forms, booking, chat and missed-call texts. You can get either one on its own or with a team.

Phone carriers make every business register before it can send texts. PG Trends covers the one-time texting registration fee. That goes for every package: the Starter, Growth and Lead Teams, the Front Office, the Fully Built CRM and the Brand-New Automated Website.

Texting is part of your monthly price for the Starter Team, the Growth Team and the Lead Team. You don't pay per text. Your AI team can text back and forth with your customers as much as your business normally needs, at no extra charge. It's for real conversations with your own customers, not mass marketing. See "Is there a limit on texting?" below.

When you miss a call, Giavanna texts the caller back in seconds. You approve the wording of that text once, during setup. Booking is the other thing that happens right away: when a customer picks a time, Giavanna books it. Every other text your agents write, like follow-ups, check-ins or review requests, is drafted first and waits for your OK. It goes out as soon as you approve it.

The text shows up in your inbox right away, so you or your staff can answer it. Your agents can also draft a reply for you to approve. If the customer wants an appointment, Giavanna can book it, because booking is one of the two things you pre-approve. Who gets notified, and how, depends on the settings we choose with you during setup.

You pick your business hours during setup. After hours, the text still lands in your inbox and a reply is drafted. It waits there until you approve it. If someone calls after hours and you miss it, Giavanna can still send your instant missed-call text if you turn that on. You can use a different after-hours message that says when you'll be back. You choose the wording during setup.

Giavanna answers your calls. If a call is missed, she texts the caller back in seconds. Calls and texts with the same customer show up together in one inbox, so you can see the whole conversation in one place. Urgent calls can be forwarded to your own phone, so you can step in whenever it matters.

No, texts don't use your AI phone minutes. AI phone minutes are for phone calls. Texting is separate and included in your monthly price.

Unlimited texting is for normal back-and-forth with your own customers. It doesn't cover bulk marketing blasts, bought or rented contact lists, or texting people who never asked to hear from you. Fair use is up to 2,000 texts a month on the Starter Team and the Lead Team, and up to 4,000 texts a month on the Growth Team. If your texting goes past that, we'll talk with you first before anything changes. Phone carriers have rules too: anyone can reply STOP to stop getting texts, and that request is honored. Your business has to be registered with the carriers (this is called A2P 10DLC registration) before texts can go out. PG Trends covers the one-time texting registration fee. We do the paperwork with you. Carriers can also block texts that look like spam.

One text is up to 160 characters, about two short sentences. A longer message counts as two or more texts. Texts you send and texts you receive both count toward the fair-use number, because the phone carriers bill both.

Not under unlimited texting. That's a marketing blast, and carriers treat it differently. If you want to send promotions, ask us on your call.

Once the carriers approve your registration. We handle it with you during setup. Approval timing is set by the carriers, so we'll give you a real date on your call. Until then, Giavanna can still answer your calls.

The agent up front that hands work to the specialists. In the Starter and Growth Teams it's Giavanna, Your AI Front Desk: she answers calls, texts back missed calls in seconds, books appointments and sends reminders, and she always tells people she's an AI, not a person. In the Lead Team it's The Lead Capture Agent, which pulls every new lead into one list.

One exception you set up once: Giavanna's instant missed-call text-back, which you approve in advance so callers hear back in seconds. You approve the wording of that text during setup, and Giavanna uses it to text the caller back right away and book the appointment. Everything else is draft-first: nothing else reaches a customer or the public until you say yes.

No. That's the point of done-for-you. We set it up; you tell us how your business works and approve what the agents draft.

We go over pricing with you on a quick call. Tell us about your business first, so we can recommend the right team.

Builds are scheduled after purchase: we'll email you to book a kickoff call, and we'll confirm your timeline on that call. Timing depends on the team and the tools you use, so we'd rather give you a real date on the call than a guess here.

HubSpot, GoHighLevel, Salesforce, Pipedrive, Zoho CRM, or a Google Sheet if you don't have a CRM yet. If you use something else, ask us.

We don't promise income. An AI team saves you time on work you're already doing: calls, replies, follow-ups and reports. What you do with that time is up to you.

Full refund if you cancel before we start building. After the build, contact us within 30 days and we'll make it right or refund you. See the Refund Policy for details.